Welcome! every item was crafted to perfection. We work with artisans around the world. Celebrate culture & diversity with us!
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping

    Want to return an item? Please email hola@genuinamarket.com with questions or return instructions. Include your name and order number with your correspondence.

    REFUNDS

    • We want you to be 100% satisfied with your purchase. 
      Returns sent back to us within 10 days of receiving the item are eligible for a refund..

    • Discounted and sale items are FINAL SALE. These items are not eligible for return.

    • A 15% re-stocking fee will be charged to all returned orders.

    • Shipping costs are non-refundable.

    CANCELLATIONS

    • If you would like to cancel an order please contact us as quickly as possible at hola@genuinamarket.com. We will do our best to accommodate you. Unfortunately, because our order fulfillment process is designed to get the order to you as quickly as possible, we cannot guarantee we will be able to cancel an order once it has been placed.

    EXCHANGES

    • Our items often sell out quickly, all of our products are one-of-a-kind, which makes it hard to switch orders. If you would like a different item, please place a new order to assure you'll receive the item before it sells out, and email hola@genuinamarket.com to inquire about returning/canceling the original order. 

    RETURN REQUIREMENTS

    • ALL RETURNS REQUIRE AN RETURN AUTHORIZATION NUMBER. Please send your request to hola@genuinamarket.com and allow 24 hours for a response. Be sure to include your name, and order number.

    • FINAL SALE ITEMS CANNOT BE RETURNED. 

    • A 15% re-stocking fee will be charged to all returned orders.

    • We take great care to ship your items to you in pristine condition. Stained or used merchandise will be denied for return. Items must be returned to us in resell-able condition. Items that do not meet our requirements will be shipped back to the customer at their own expense.

    • All items are inspected for quality control prior to shipment. Many items from our Vintage Collection may seem worn, that's because they have been! Most of the "huipiles" used to make the Vintage items were woven 5-10 years ago! In the case that you receive an imperfect item, please email photos and a brief description to hola@genuinamarket.com and allow 24 hours for a response. Damaged item claims must be reported to us immediately upon receipt of shipment.

    RETURN SHIPPING

    • The customer is responsible for return shipping. We recommend purchasing tracking and insurance, as we cannot accept responsibility for lost/damaged returns.

    INELIGIBLE RETURNS

    • Ineligible returns will be sent back at the customer's expense.

    INTERNATIONAL RETURNS

    • Genuina Market is not responsible for any customs fees, taxes or shipping fees associated with your return package. Please make sure you ship the package correctly and mark it as a return to avoid customs fees from being charged to us upon delivery.

    PRICE ADJUSTMENTS

    • We do not offer price adjustments on items that have been marked down after purchase.

    GIFT CERTIFICATES

    • Items purchased with a gift certificate cannot be returned for cash value. You will be issued another store credit code for the value of the item. 

    UPON RECEIPT OF RETURNED GOODS, GENUINA MARKET. RESERVES THE RIGHT TO DENY THE RETURN IF IT DOES NOT MEET THE COMPANY RETURN POLICY REQUIREMENTS.